100% Solved:Windows could not complete the installation

In this post, I’ll describe two simple methods using which will resolve a reboot loop issue in Windows 7.
This problem usually occurs when a fresh Windows installation is interrupted before a user account is created.
The following error message is displayed

Windows could not complete the installation. To install Windows on this computer, restart the installation.

On  clicking okay the system reboots and again the same error message “Windows could not complete the installation” is reported. This loop continues in the same fashion.

Method 1

  1. Press SHIFT + F10 to bring up the command prompt.
  2. Then type CD C:\windows\system32\oobe
  3. Hit Enter
  4. Then type msoobe
  5. Hit Enter
  6. This will open up the windows account creation wizard
  7. Using the wizard create a generic user account and then reboot the system

After following these steps you will not see the error message  Windows could not complete the installation. However if you still continue to see that error message head on to methods 2.


Method 2

  1. Again press Shift + F10 to display the command prompt
  2. Then type MMC
  3. Now Click on File -> Add/Remove Snap-in…
  4. Select Computer Management
  5. Click Add
  6. Select Local Computer and Click Finish and then Ok.
  7. Click on Computer Management -> System Tools -> Local Users and Groups -> Users
  8. Double Click on Administrator
  9. Then UnCheck Account is disabled  and Click OK
  10. Now right click Administrator and click on  Set Password…
  11. Set a decent password to get started.

Hope this post resolved your problem if you liked it please do share this post with your friends. That’s all for today see you next time.

Have some questions join the discussion.

Questions @ HowISolve Community

Neil Mahaseth

Hello, friends welcome to HowISolve.com a community founded by me in June 2015. With the aim to help you solve your everyday tech problems. The motivation for starting this community instilled from my love for technology and my nature to help others in need.

By qualification, I am technocrat with an M.B.A. and B.Tech. from Narsee Monjee, Mumbai. Have experienced both worlds the corporate and the startup. Currently honing my entrepreneurial skills and trying to add value to people's lives.

You can also join us subscribe to our Newsletters & YouTube channel be a part of this growing community.

40 thoughts on “100% Solved:Windows could not complete the installation

  • March 10, 2016 at 5:06 pm

    will this delete everything from my computer?
    if so can i somehow recover that?

    • July 12, 2016 at 7:01 am

      No, Daniel following these methods will not delete your files in the computer.

  • July 12, 2016 at 1:36 am

    is there an updated version of this for windows 10? users is longer computer management.


    • July 12, 2016 at 6:58 am

      Hi Meghan for some versions of windows this particular snap-in is not available. But you can still achieve the same by typing the following commands in the cmd :-

      net user administrator /active:yes

      net user administrator mypass

      After that you should be able to login using the password “mypass”

      • January 19, 2017 at 9:26 pm

        when should we be typing that? is it after we get the error for ” snap in is not available ” ?

  • September 2, 2016 at 7:03 pm

    i am having this issue in windows 10.
    shift f10 does not bring up anything.

    • September 7, 2016 at 11:57 am

      You can get the command prompt by clicking on “repair your computer” in the lower bottom of the “install now” screen. Then click on “Troubleshoot” then on “Advanced options” you should now see “command prompt” option.

    • September 25, 2016 at 6:16 pm

      If you’re using a laptop try hit fn+shift+f10. That worked for me

      • November 8, 2016 at 4:33 pm

        Or use an external keyboard

      • February 21, 2017 at 9:40 pm

        THanks, worked for me, still waiting to see if everything else will

    • December 27, 2016 at 3:52 am

      Most laptops have a dual key function system for the too row of keys
      The f1 to f12 keys. So typically the (FN) key must be pressed at the same time as the f1 – f12 keys are pressed.

      No spaces before typing the command prompt!!!!
      TYPE THIS:cd c:\windows\system32\oobe
      Make sure a space is between here

  • September 23, 2016 at 11:52 pm

    I am having this problem as well. I factory reset the computer and now this keeps looping. Won’t let my computer start up at all and shift f10 doesn’t bring anything up

  • September 25, 2016 at 6:30 pm

    When I try method 1, it says it isn’t recognized as an internal or external command, operable program or batch file…

    Then I tried method 2 There’a no ‘Local Users and Groups’ in System Tools…

    Any idea what are these happening?

  • September 30, 2016 at 1:07 am

    Hello Neil, in attempting to process method one, when clicking “system tools” I do not have the “Lical users and Groups users” link. All I see is the task scheduler, event viewer, shared folders, performance and device manager. Please help!!?

    • September 30, 2016 at 5:52 am

      Yes for some version of windows this particular module is not installed. But you can still change the settings using the command prompt. Type these two commands
      net user administrator /active:yes
      net user administrator mypass
      After doing this you should be able to login using the password “mypass”

      • October 1, 2016 at 11:45 pm

        What’s a command prompt? I have the same problem. This laptop was brand new only used once there was two accounts but it wasn’t touched so all I did to get rid of the accounts was just to restore them, so it was taking forever during the hp software installation the installation bar would be at the very end then it would just go back to the middle out of no where and just stay stuck so I had to turn it off. And now this message keeps on popping up and I don’t know how to fix it. That’s literally money down the drain and this laptop is brand new. Hp 15 387

      • October 2, 2016 at 12:05 am

        Thank you Neil, that actually took me a step closer allowing me to log in. However, I’m still getting the error msg. Could it be that I have more than one admin accounts?? I’ve been trying to get this fixed for couple days now and I have an account created as removevirus and one admin. Would I need to disable one?

      • December 15, 2016 at 11:32 am

        This isn’t working for me like many others the users group is missing . I tried setting the two commands for mypass and it said it was successful in the command prompt. However that did nothing. Windows keeps trying to start saying setup is starting serviced with the pop up saying it can’t complete the installation .

  • October 12, 2016 at 8:53 pm

    Hi neil, I’m like nina and don’t have local users groups so I can’t complete the process. I’ll drive back home and shift f10 to get the command prompt, and will type in, net user administrator /active:yes
    net user administrator mypass So I can login using mypass. And then do the process #2. I hope to hear from you soon, thanks for your efforts.

    • November 23, 2016 at 2:08 pm

      Hello, did you solve this? because it is happening to me and I dont know what to do

  • October 20, 2016 at 8:03 pm

    Thanks sooo much I really needed this!

  • October 31, 2016 at 4:15 am

    I tried the second method on my asus laptop and i there is no local users under computer management. Not sure what to do from here and the First method did nothing.

  • November 3, 2016 at 3:21 am

    Hi..Im still stuck at step : 7. I cannot find Local Users and Groups.

    Please Help!!!

  • November 20, 2016 at 3:53 am

    Hello I’ve tried both methods and still having the same problem with the exact error message described.
    After completing the steps in Method2; what action do you recommend to force the restart/reboot?

    • November 26, 2016 at 12:35 am

      Neil… any thoughts on what else I can do to try and get this to work?
      I’ve tried the steps again, but It looks like the prior step (uncheck Account is Disabled) is un-checked, so the prior step did work, but unfortunately it has not resolved the boot-loop.

  • November 21, 2016 at 7:57 am

    You are a teacher fuckin genius thankyou!

  • November 25, 2016 at 11:11 pm

    I followed method two fine, but it failed to break the cycle.

  • December 27, 2016 at 10:37 am

    Did both of these and they did not work. I was using the free Microsoft 7 ISO with a clone virtual drive. The installation process froze and afterrestarting I hit this loop. Bought the computer with a pirated copy of windows 7 enterrine and just trying to get legit. Can you help?

  • December 31, 2016 at 9:30 pm

    Hi Neil,

    I was trying to install Windows 7 on my desktop through the OS itself (without booting from the disk, booting from disk doesn’t work for some reason), and am getting “Windows couldn’t locate the installation sources” error. Am not sure how to solve this problem. Could you please help?

  • January 2, 2017 at 6:30 am

    Thx for this post, Method 1 works for me. Very big help. keep it up.

  • January 8, 2017 at 11:56 pm

    Awesome work. Thankyou .

  • January 11, 2017 at 1:12 am

    Perfect first method worked.

  • January 14, 2017 at 9:01 pm

    Nothing is working.
    server 2008 standard

  • January 17, 2017 at 12:37 pm

    Neither of this method worked for me. I tried to re-install my ASUS transformer book T100 to factory settings and after about 30 minutes this screen came up:

    “Windows could not complete the installation. To install Windows on this computer, restart the installation.”

    It is not allowing me to do anything. I have tried all the options you suggested, but neither of them actually take me anywhere. Any other suggestions?



  • January 25, 2017 at 7:38 am

    Hello Nil,
    Today i have face same issue with windows 10. after sysprep it is giving error “Windows could not complete the installation. To install Windows on theis compuiter, restart the installation”
    i have tried both methods mentioned by you. but it didn’t solve issue.. can you please help

  • January 27, 2017 at 4:01 pm

    This was so helpful, special thanks to those of you who made this. Sometimes the simplest bugged out stuff can cause someone such a headache, wonderful quick fix for this….. Honestly impressed with you guys. Great job thanks again.

  • February 7, 2017 at 6:11 am

    i was on an easter egg hunt all day trying to find a solution to that annoying loop problem: to help a friend and my curiosity, i’ve been around the world today. for just a hint of the right answer after much reading and surfing the web you hit it on the mark, my navigation in dos is weak now. just needed to adjust it from the directory path it landed in when i pressed the F10

    thank you so much it worked and made sense. i gotta say, so glad i found your forum and i’ll be back.

  • February 24, 2017 at 12:15 am

    After using method one, I was able to “customize” my install. Now it seems to be on an (hopefully not) endless “Just a moment” screen…thoughts? This is a brand new HP Omen out of the box w/Windows 10 home.

  • February 25, 2017 at 1:08 am

    Hi Neil
    Trying to recovery my windows on my Toshiba computer. Brought a Recovery Flashdrive from Toshiba. It has been struck on 11 of of 57 for three hour trying to installAtheros Wireless Lan Driver. Should I turn it off and see what happens or wait three more hours. Made a mistake before installing recovery.. trying to fix it on my own and put in a Password as the administrator. So for the first minutes of trying to recover it keep asking me to put in the password. Even after it said that the recovery was done. I turned it off to restart it… then this configuration window started…. now I am struck. Any suggestions. Thanks

  • March 1, 2017 at 8:22 am

    Hello Niel

    on getting to stage 7 Click on Computer Management -> System Tools -> Local Users and Groups -> Users
    its OK but to right click on the administrator ,am having issues there cos am not seeing administrator on my system,any help?

Comments are closed.